The FSB is an independent “watchdog” which regulates Financial Service providers throughout South Africa. As a registered insurance brokerage, Shackleton Risk Management (FSB number 33621) is regulated by the Financial Services Board. This may be validated by contacting the FSB on 0800 110 443 or by visiting their website at www.fsb.co.za
Our products are underwritten by from Safire Insurance Company. Safire Insurance Company, are regulated by the Financial Services Board and are licensed in terms of the Short Term Insurance Act.
Shackleton Risk Management is paid by the insurance company on whose behalf they place the cover. To avoid any conflicts of interest and in the interests of transparency, we undertake to present to you quotations and policies that reflect the premiums and commissions payable.
Although it is normally the Liquidator, Trustee, Executor or Curator who applies for this insurance, the premium is paid by the estate in question. It is an annual premium.
In the event that you have a claim or a potential claim, please contact us immediately. Our contact details are set out below.
Please note that there are time limits in which claims have to be lodged, so it is in your interests to notify us as soon as possible after discovering the event.
At Shackleton Risk Management, each of our customers is important to us, and we believe you have the right to fair, swift and courteous service at all times.
Once we are in receipt of your complaint, we will deal with it promptly, effectively and in a positive manner. Please download our comprehensive Complaints Policy for full details as to how to lay a complaint.